Refund policy

Our Guarantee

At Chris + Alli, we stand behind what we create. Every piece is made with intention, and we want you to feel good wearing it. If something isn’t right, we’re here to help.

Returns & Exchanges

Eligible items may be returned within 14 days of delivery for a refund, exchange, or store credit. Items must be in their original condition, unworn and unwashed.

To start a return or exchange, contact us at cs@dontshrinkgetstrong.com with your order number. Customers are responsible for return shipping costs for standard returns and exchanges.

Exchanges may be made for a different size or an item of equal or lesser value. If the replacement costs less, we’ll issue the difference as store credit. Once we receive and approve the returned item, we’ll arrange the replacement. Made-to-order replacements require the same production time as a new order.

If you’re unsure about sizing, fit, fabric, or product details before ordering, please reach out. We’re happy to help you choose.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, has a printing or quality issue, or contains an incorrect item, please contact us within 7 days of delivery at cs@dontshrinkgetstrong.com. Include your order number and clear photos of the issue.

Once we’ve reviewed your request, we’ll arrange a replacement or refund at no additional cost to you, including any applicable shipping costs.

Store Credits & Refunds

Refunds for eligible returns will be issued to the original payment method after the returned item has been received and approved. Store credits will also be issued after the returned item has been received and approved. Processing times for refunds may vary depending on your payment provider.

Items That Cannot Be Returned or Exchanged

We cannot accept items that have been worn, washed, altered, damaged after delivery, or returned outside the applicable return window.

Items marked final sale are not eligible for a standard return, exchange, or store credit. If a final-sale item arrives damaged, defective, or incorrect, please contact us as described above.

Need Help?

For help with an order or questions about sizing, fit, or fabric, contact us at cs@dontshrinkgetstrong.com or through our contact form.